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Last update: July 18, 2024

Thank you for visiting our website Zone Display Cases, a trademark of Concetti Design, and for reading this privacy policy. This Policy details how we manage your personal data, particularly during your interactions with our website or when you contact us by phone, email, or through our social networks. It explains how we collect, use, share, and protect this information.

We invite you to read the Policy carefully before providing us with your information or using our site. By submitting your personal data, you agree to its use and disclosure in accordance with this Policy. In this Policy, the terms "we," "us," and "our" refer to Zone Display Cases.

Please note that this policy may be updated (see the "Policy Modification" section).

1. What is Personal Information?

An information is considered personal if it can identify you, either directly or indirectly, alone or in combination with other data. For example, this could include your name, contact details, or IP address.

2. Processing of Personal Information

2.1 When do we Collect Your Personal Information?

Automatically: When you browse our website.

Directly from you: When you contact us by phone, email, or through our website forms. When you communicate with us via social media. When you sign up for our newsletter. When you apply for a job.

Via third parties: When service providers collect information on our behalf.

Via cookies: Through the use of cookies identified in the "Cookies" section below.

2.2 What Types of Personal Information do we Collect?

Digital Information: Such as your IP address, device information, domain name, the browser you use to visit our site, the pages you view, the time spent on each page, and clicks on links.

Identification Information: Such as your contact details like your first name, last name, email address, postal address, and phone number.

Demographic Information: Such as your age, gender, and region of residence.

Information You Choose to Provide: For example, when you fill out an online form, respond to our surveys, or communicate with one of our employees or representatives.

Financial Information: Such as summary payment details.

2.3 Why do we Need This Information?
- To create new features and improve the website
- To provide high-quality customer service
- To enhance our marketing and advertising efforts
- To generate statistics to guide business decisions
- To execute a contract
- To keep you informed with news, general information, new products, and events
- For dispute resolution and the protection of our website
- To evaluate a job application
- To manage billing and payments
- For any other purpose required or permitted by applicable laws

2.4 Measures Available to Refuse the Collection of Your Personal Information

Refusing to Give Consent: Unless required by law or your contractual obligations, you have the option to refuse or withdraw your consent for certain uses or disclosures of your personal information.

Options to Refuse Data Collection Methods: To do this, you can avoid entering your personal information in our online forms when it is marked as optional, select "refuse" in the cookie banner, or send a request to our Privacy Officer using the contact details provided in the "How to Contact Us" section of this Policy.

Additionally, you can provide your personal information through means other than our website, such as in person or by phone.

2.5 To Whom do we Disclose This Personal Information?

We never sell our users' personal information. Your data is only shared in accordance with this policy. However, by accepting this Policy, we may share your personal information with the following parties:

Within Our Company:
- Our Privacy Officer
- Our IT Department
- Our Sales/Business Development Department
- Our Finance Department
- Our Marketing Department
- Our Human Resources Department (for the evaluation of a job application)
- Our Production Department

Third-Party Providers:
Consultants, service providers, and subcontractors who assist us in our operations (for example, for hosting or operating our website, data collection, and measuring and analyzing site activities). These parties have agreed to protect the confidentiality of the information and to use it solely for providing the services.

List of our providers:
- Google Analytics: For analyzing our website's audience and data
- Mailchimp: For email marketing
- Microsoft: Outlook and the Microsoft Office suite for storing our documents and emails
- 288 Agency: For managing our website
- Parcelle Communication: For marketing purposes and managing our brand image
- Planet Hoster: For hosting our website
- Facebook and Instagram (Meta Group), LinkedIn, Pinterest: For showcasing our products and company
- Veeam: For data backup and protection
- Pipedrive: For customer relationship management

All categories of personal information mentioned in the section "What Types of Personal Information Do We Collect?" may be shared or stored through these services.

Authorities and Government Agencies:
When required by law, regulation, or order, or in response to a request from a governmental or law enforcement authority.

The Acquirer or Successor:
In the event of a restructuring, merger, sale, change of control, consolidation, joint venture, assignment, transfer, or other disposition of all or part of Zone Display Cases, including during the negotiation of such transactions, Zone Display Cases may share your personal information with the acquiring entity, but will require that they agree to protect the confidentiality of your personal information in accordance with this Privacy Policy.

2.6 Where is Your Personal Data Stored?

Your personal information is stored in secure locations and on servers managed by us or its service providers, located in our offices in Canada (Quebec) and outside of Canada.

2.7 How Long do we Retain Your Personal Information?

We will retain all collected information for as long as necessary to fulfill the purposes for which it was gathered, or for other essential reasons such as compliance with legal obligations.

If you withdraw your consent, or at the end of this period, we will destroy the data. Upon request, we will send you a confirmation once your data has been deleted and your request has been processed.

2.8 Who is Our Site Intended For?

We do not request or collect personal information from children under the age of 14. If you are a parent or guardian and you become aware that a child under 14 has provided us with personal information, please contact us.

If we discover that we have collected personal information from a child under 14 without parental consent, we will delete all such information that has been collected.

2.9 Sharing Your Information Outside of Quebec

We generally store your personal information in Quebec. However, we may use third parties to manage or transfer your personal information to locations outside your province, territory, or country of residence. Before transmitting your personal information to third parties outside Quebec, we conduct a privacy risk assessment to identify potential threats to the security of your data and determine the necessary protective measures to mitigate or eliminate these risks.

We require these providers to implement appropriate security measures before receiving your personal information, using legally recognized technical, organizational, contractual, or other means.

3. What are Your Rights Regarding Your Personal Information?

Data protection laws grant you certain rights:

Your Right of Access: You have the right to access and correct your information. Upon written request and subject to certain exceptions, we will inform you of the existence, use, and sharing of your personal information and provide you with a copy within the legal time frame.

Your Right to Rectification: If the personal information we hold about you is incorrect or incomplete, you have the right to have it corrected. If you are entitled to this correction and we have shared your personal information with third parties, we will inform them of the correction where feasible and when it does not require disproportionate effort.

Your Right to Be Removed From the List: You can request the delisting of links associated with your name that access your personal information if their dissemination violates the law, a court order, or severely harms your reputation or privacy. This also includes reindexing to prevent serious harm.

Your Rights Regarding Automated Decision-Making and Profiling: You have the right to know if we use your personal information to make decisions based solely on automated processing. Upon request, you can learn the categories of data used, the reasons, and the main factors behind the decision. You have the right to correct any errors in the information used. Lastly, you can submit observations to support a request for a review of any automated decision made using your personal information.

Your Right to Withdraw Consent or Unsubscribe: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw this consent at any time. To stop receiving emails from Zone Display Cases, you can contact us via our chat or simply by email as indicated in the "How to Contact Us" section. Additionally, each email we send you will include an option to unsubscribe from our mailing list.

Your Right to File a Complaint with a Data Protection Authority: You have the right to file a complaint at any time with the appropriate regulatory authority. You can reach out to the Commission d’accès à l’information du Québec, the public agency responsible for overseeing personal data management and processing practices in Quebec, or the Office of the Privacy Commissioner of Canada for issues within Canada.

Your Right to Data Portability: You have the right to request that your personal data be provided to you or transferred in a structured and commonly used format.

You also have the right to be notified of any privacy breach involving your personal information that could cause you serious harm. To this end, we keep a record of all privacy incidents and assess the potential damage they may cause.

You can also request to limit the processing of your data in case of errors, unlawful use, or if they are no longer needed but must be retained for legal purposes.

To exercise your rights, please send a written request along with proof of identity to our Privacy Officer, whose contact details are provided in the "How to Contact Us" section.

4. Use of Cookies

We stores cookie file(s). Cookies are small text files stored on your computer by your web browser. They save your preferences while you are visiting and provide better service when you log on to our website. However, no personal information on the user is collected in these cookies. Like most sites, we use cookies to track visits to our website and for advertising purposes. The Google Analytics cookie is the one we use to track visits to our website.

At any time, you can prevent the collection of your data by Google Analytics by clicking here. Even without cookie, you will be able to see most of the pages of the website.

5. How do we Protect Your Personal Information?

To protect your personal data, we implement reasonable and appropriate measures to prevent its loss, misuse, unauthorized access, disclosure, alteration, or destruction during transmission and storage. However, it's important to note that no security system is perfect and that internet transmissions are never completely secure or error-free.

For example, our website uses:
- Secure servers
- Firewalls

Internally, we ensure:
- Regular data backups
- Restricted access to data, limited to authorized personnel who are required to maintain the confidentiality of the information

If you have any questions regarding the security of your personal data, please contact us via email through the "Contact Us" section.

6. Policy Modification

This policy may be modified for various reasons. If changes occur, we will notify you in an appropriate manner, specifying the date of the latest update. Please review the policy before submitting personal information or using our website, services, or social media pages.

7. Links to Other Sites and Limits of Liability

In addition, our website offers relevant links to other sites. You should know that when you visit a site though a hyperlink, it could potentially have you leave the virtual space of our website. As of that moment, the information exchanged is no longer subject to this privacy policy, but to the external website in question, if applicable. We are not responsible for the comments, contents or information collected by other sites reached by hyperlinks.

We decline any responsibility for the content of sites that are mentioned or linked on external website or for the content of the sites mentioned on this external website or to which it relates. We in no way endorse third-party websites; all links to third party websites are provided solely for reference and informational purposes. We are not responsible for the content of resources released by third parties, and makes no representations or warranties concerning such resources, in any aspect.

8. How to Contact Us

You can reach out to us at any time using the contact details provided below for the following reasons: if you have any questions or comments about this privacy policy; if you wish to exercise your rights regarding your personal information; or if you have a complaint about how we manage your personal data.

Privacy Officer
Marie-Philippe Gaudreau
Marketing Coordinator
Zone Display Cases
660, rue de l'Argon
Québec (QC) G2N 2G5

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